FAQs

Is my personal information kept private?

We have made sure that your shopping experience is safe, secure and confidential. We will never share it with a third party.

I have forgotten my password, how can I reset it?

Follow the Forgotten Password link on the Login / Registration page. Please note that we are unable to send your old password via email for security purposes.

What payment methods does Gachon Pothier accept? Is it safe to use my credit card?

We accept credit cards (Visa, Eurocard / Mastercard) or Paypal.

Do you accept payments in other currencies?

Your order will be charged in Euro by default, whether you are viewing the English or French version of the website. Additional currency options are not available at this time.

Which countries do you ship to?

We ship to nearly every country around the world, if you have a specific request please email contact@gachonpothier.com.

Can I upgrade the shipping for a faster delivery?

If you require a faster shipping option, please contact customer service for a quote. Additional charges may apply.